Why Is My Florida Parent Education and Family Stabilization Course Not Loading?
If your course is not loading, the steps below resolve most issues. Try each one before contacting support.
Step 1 — Refresh the Page
Press F5 on a keyboard, or pull down to refresh on a mobile browser. A temporary connection issue is the most common cause of loading problems.
Step 2 — Clear Your Browser Cache
Cached data can prevent course pages from loading correctly.
Chrome: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select Cached images and files, and click Clear data.
Safari: Go to Settings > Safari > Clear History and Website Data.
Firefox: Press Ctrl+Shift+Delete, select Cache, and click Clear Now.
After clearing cache, close and reopen your browser, then log back in.
Step 3 — Try a Different Browser
If the course does not load in your current browser, try Chrome or Firefox. Make sure your browser is updated to the latest version.
Step 4 — Disable Browser Extensions
Ad blockers and privacy tools can interfere with course content. Disable extensions temporarily and reload the course.
Step 5 — Check Your Internet Connection
Make sure you have a stable connection. If you are on Wi-Fi, try moving closer to your router or switching to a wired connection.
Step 6 — Try a Different Device
If none of the above steps work, try a different device — for example, switching from your phone to a computer.
Still Having Trouble?
If the course still does not load, let us know and we can help. Include the device and browser you are using and any error messages displayed on screen.
Quick Facts
Detail | Information |
First step | Refresh the page |
Most common fix | Clear browser cache or switch browsers |
Extensions to check | Ad blockers, privacy tools |
Contact support if | Issue persists after all steps above |